Frequently Asked Questions

Shipping and Delivery

How soon will my order arrive?

Two things make up the wait. We need 1–2 business days to get your order ready, and the carrier then needs a further 3–7 business days to bring it to you, depending on where you live. Put together, that is a total of roughly 4–9 business days. Our Shipping Policy breaks this down further.

Is shipping free?

Yes. Standard shipping costs you nothing on every domestic U.S. order, and there is no minimum you have to spend to qualify.

Do you deliver outside the United States?

Not at the moment. For now we can only send parcels to U.S. addresses.

Will I be able to track my parcel?

You will, as soon as the order leaves us. We send you a confirmation email containing a tracking number and a link, which lets you follow the parcel from dispatch all the way to your door.

Returns and Refunds

What are the rules for returning something?

You have 30 days from delivery to send an item back. It needs to come back unworn and unused, in the condition it reached you in, and in its original packaging. The Refund and Return Policy has the finer detail.

My order turned up damaged or faulty. What now?

Email contact@blazeandanna.com with your order number and a few clear photographs showing the problem. We will sort it out with a replacement, store credit or a refund, and in these cases every shipping cost is on us.

How quickly do refunds come through?

Once a return has been approved, the refund is issued within 7 business days. Your bank or card issuer may then need a few extra days before the money appears on your statement.

Is there a restocking fee?

No. We do not charge a restocking fee on anything you send back.

Exchanges and Changes to Your Order

Can I swap an item for something else?

Yes — for a different size, a different colour, or a different product entirely. Just contact our support team and we will set it up. The item you are returning has to reach us before the replacement goes out.

Can I cancel an order?

You can cancel at any time up until the parcel is dispatched. Once it has left us, the standard return process is the way to go.

Can I change the details of an order I have already placed?

Only while the order is still with us. Write to contact@blazeandanna.com as soon as you can — once the parcel has been handed over to the carrier, changes are no longer possible.

Payment and Security

Which payment methods can I use?

We take the major credit and debit cards, along with Apple Pay, Google Pay and Shop Pay. Everything available to you is listed at checkout. See our Payments Policy for the full list.

Are my card details safe?

Yes. Every transaction runs over SSL encryption and is handled in line with PCI DSS security standards. Your full card details are never kept on our servers.

Products and Sizing

How do I work out my size?

Each product page carries its own size guide. If you are still unsure between two sizes, write to us before you order and our team will help you choose.

What happens if something is out of stock?

Anything unavailable is marked as such on the site. On those product pages you can leave your email to be notified, and we will alert you the moment the item is back.

Still Need Help?

If your question is not answered above, email contact@blazeandanna.com or call +1 917 695 3958. Our team is available Monday to Friday, 9.00 a.m. – 5.00 p.m. (ET), and we aim to reply within 24 hours.