Refund policy

Our Promise

We want every parcel that leaves us to be one you are glad you ordered. When something turns out differently from what you expected, returning or exchanging it should not be complicated, so we have kept the steps below as short and clear as we can.

Damaged, Faulty or Wrong Items

Should your order arrive damaged, fail to work as it should, or simply not be the product you ordered, write to contact@blazeandanna.com within 30 days of delivery. Include your order number and a few photographs of the problem.

Once we have looked at it, we will put things right with a replacement, store credit, or a full refund — the choice of remedy rests with us. In these cases:

the shipping you originally paid is covered by us;
no restocking fee is charged;
we also cover the cost of sending the item back, because the fault or the mistake was ours.

Exchanges

If you would rather swap what you received for a different size, a different colour or another product altogether, contact our customer service team and we will take you through the exchange step by step.

Changed Your Mind? You Have 30 Days

Eligible items can be sent back within 30 days of the date you received them, as long as they are:

unworn and unused;
in the condition they reached you in;
packed in their original packaging.

For returns of this kind, the cost of postage back to us is yours to pay, and the delivery charge from the original order is not refunded. After your parcel arrives and has been inspected, refunds are normally issued within 7 business days.

Restocking Fees

There are none. We never charge a restocking fee on a returned item.

When a Return Cannot Be Accepted

We are unable to process a return where no valid order reference can be provided, or where the item no longer meets the returnable condition described above.

Starting a Return

Please get in touch at contact@blazeandanna.com before you post anything to us. We will then issue your return authorisation together with the instructions you need. Parcels sent back without prior authorisation cannot be processed.

How Your Refund Is Paid

Refunds we have approved go back to the payment method used for the original order, and are credited within 7 business days. Depending on your bank or card issuer, it may take a little longer for the money to show on your statement.